Effective Date: 18th June 2026
This Third-Party Integrations and Communication Compliance Policy ("Policy") forms an integral part of the Dwellium Terms of Service.
Purpose
Dwellium provides tools that may integrate with third-party applications, communication providers, payment gateways, booking systems, travel platforms, APIs, and other external services to enhance functionality and user experience.
This Policy defines the responsibilities of Users when utilizing such integrations and communication features.
Third-Party Integrations
The Platform may support integrations with third-party services including, but not limited to:
• WhatsApp Business APIs;
• SMS Gateway Providers;
• Email Service Providers;
• Telephony and IVR Systems;
• Payment Gateways;
• Booking Engines;
• Travel and Reservation Systems;
• Social Media Platforms;
• Analytics and Marketing Tools.
Such services are owned, operated, and controlled by independent third parties.
Dwellium does not own, manage, or control these services and makes no representation regarding their availability, performance, pricing, functionality, security, or compliance.
Customer Responsibility
Users are solely responsible for:
• Procuring and maintaining third-party accounts and subscriptions;
• Compliance with third-party terms, policies, and usage requirements;
• Configuration and management of connected services;
• Payment of all charges imposed by third-party providers;
• Obtaining all required permissions, authorizations, and consents relating to communications sent through such services.
Any suspension, restriction, limitation, rejection, or termination imposed by a third-party provider shall be the sole responsibility of the User.
Communication Compliance
Users shall ensure that all communications sent through the Platform or integrated services comply with applicable laws, regulations, and industry requirements.
Users shall not use the Platform to:
• Send unsolicited communications;
• Engage in spam, phishing, or deceptive practices;
• Transmit unlawful, misleading, offensive, or fraudulent content;
• Violate privacy, consumer protection, telecommunications, or data protection laws;
• Circumvent communication provider restrictions or approval processes.
Users remain solely responsible for the content, recipients, frequency, timing, and legality of all communications initiated through the Platform.
Consent Requirements
Users shall obtain all necessary consents, permissions, and authorizations required for:
• SMS communications;
• WhatsApp communications;
• Email communications;
• Voice calls and telemarketing activities;
• Promotional and marketing campaigns;
• Collection and processing of recipient information.
Dwellium does not verify the existence, validity, or adequacy of such consents.
Third-Party Service Failures
Dwellium shall not be responsible for:
• Message delivery failures;
• Delayed communications;
• Carrier restrictions;
• Template rejections;
• API failures;
• Service outages;
• Account suspensions;
• Pricing changes;
• Policy changes;
• Actions taken by third-party providers.
Any issue arising from a third-party service shall be subject to the applicable provider's policies and support processes.
Limitation of Liability
Dwellium acts solely as a technology platform facilitating integrations and communication workflows.
Dwellium shall not be liable for:
• Regulatory penalties imposed on Users;
• Spam complaints;
• Communication consent disputes;
• Data submitted by Users;
• Third-party service interruptions;
• Business losses resulting from communication failures;
• Suspension or termination of third-party accounts.
Users agree to indemnify and hold Dwellium harmless against any claim, complaint, investigation, penalty, or liability arising from their use of third-party services or communication activities.
Policy Updates
Dwellium may update this Policy from time to time. Updated versions shall become effective upon publication on the Platform or website.
Continued use of the Services constitutes acceptance of the revised Policy.
Contact
For questions relating to integrations or communication compliance:
Email: support@dwellium.in
Website: https://dwellium.in