Effective Date: 18th June 2026
Dwellium ("Dwellium", "we", "our", or "us") respects your privacy and is committed to protecting personal data processed through our website, applications, and services (collectively, the "Platform").
By accessing or using the Platform, you consent to the collection, use, storage, and processing of information in accordance with this Privacy Policy.
Information We Collect
We may collect and process the following information:
• Account and registration details;
• Contact information, including name, email address, phone number, and organization details;
• User credentials and login information;
• Customer, lead, traveler, booking, and communication data uploaded by Users;
• Technical information such as IP address, browser type, device information, and usage logs;
• Information voluntarily submitted through forms, support requests, or communications.
Purpose of Processing
We process information for the following purposes:
• Providing and maintaining the Platform;
• User authentication and account management;
• Customer support and service delivery;
• Platform security, monitoring, and performance improvement;
• Billing, subscription management, and compliance;
• Legal, regulatory, and contractual obligations.
User Responsibilities
Users are responsible for ensuring that any personal data uploaded, stored, or processed through the Platform has been collected lawfully and with all required notices, permissions, and consents under applicable laws, including the Digital Personal Data Protection Act, 2023. Dwellium acts as a service provider facilitating data processing on behalf of its Users.
Data Sharing
We do not sell personal data.
Information may be shared with:
• Authorized employees and service providers;
• Cloud hosting and infrastructure providers;
• Payment processors;
• Communication service providers;
• Technology partners and sub-processors;
• Government authorities or regulatory bodies where required by law.
All such disclosures shall be limited to the extent necessary for providing the Platform or complying with legal obligations.
Data Security
Dwellium implements reasonable technical and organizational safeguards to protect information against unauthorized access, disclosure, alteration, misuse, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
Information shall be retained for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, or as otherwise required by law.
Upon termination of services, data may be deleted, anonymized, archived, or retained in accordance with our operational and legal requirements.
Your Rights
Subject to applicable law, individuals may have the right to:
• Request access to personal data;
• Request correction or updating of information;
• Withdraw consent where applicable;
• Request deletion of personal data, subject to legal and contractual obligations;
• Submit grievances regarding data processing.
Requests may be submitted using the contact information provided below.
Third-Party Services
The Platform may integrate with third-party applications, communication providers, payment gateways, booking systems, analytics tools, and other external services. Dwellium is not responsible for the privacy practices, content, or policies of such third parties.
Policy Updates
Dwellium may update this Privacy Policy from time to time. Updated versions shall become effective upon publication on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
Contact
For privacy-related requests, complaints, or questions regarding this Privacy Policy, please contact:
Email: support@dwellium.in
Website: https://dwellium.in
Dwellium will make reasonable efforts to address legitimate privacy concerns within a reasonable period and in accordance with applicable laws.