Effective Date: 18th June 2026
This Subscription, Billing, Refund and Cancellation Policy forms an integral part of the Dwellium Terms of Service.
Subscription Plans
Access to Dwellium is provided on a subscription basis under the plan selected by the Customer.
Subscription plans, features, user limits, pricing, billing frequency, and service entitlements shall be as specified in the applicable subscription plan, quotation, proposal, order form, or pricing page.
Billing and Payments
All subscriptions are billed in advance and are payable on or before the applicable due date.
The Customer authorizes Dwellium to generate invoices and collect applicable subscription charges, taxes, duties, and government levies.
Failure to make payment by the due date may result in suspension, restriction, or termination of access to the Services without further notice.
Dwellium reserves the right to revise pricing, plans, features, and billing terms at its discretion. Any changes shall apply prospectively and shall be communicated through the Platform, website, or registered email address.
Subscription Renewal
Unless otherwise agreed in writing, subscriptions may renew automatically for successive billing periods upon payment of the applicable renewal fees. It is the Customer's responsibility to review renewal dates and ensure timely payment to avoid service interruption.
Cancellation
Customers may cancel their subscription at any time by submitting a cancellation request through the Platform, email, or other approved communication channels.
Cancellation shall prevent future renewals but shall not affect charges already incurred or paid.
The Customer shall continue to have access to the Services until the expiry of the active subscription period unless terminated earlier in accordance with the Terms of Service.
No Refund Policy
All subscription fees, setup fees, implementation fees, onboarding charges, customization charges, support fees, professional service fees, and other amounts paid to Dwellium are final and non-refundable.
No refunds, credits, adjustments, or partial reimbursements shall be provided for:
• Early cancellation of subscriptions;
• Unused subscription periods;
• Partial use of Services;
• Change of subscription plans;
• Reduction in users or usage;
• Suspension or termination arising from Customer actions or violations of applicable terms.
Customers are encouraged to evaluate the Services, request demonstrations, and review applicable documentation before subscribing.
Taxes
All fees are exclusive of applicable taxes unless expressly stated otherwise. The Customer shall be responsible for all applicable taxes, duties, levies, and governmental charges associated with the subscription.
Suspension and Termination
Dwellium reserves the right to suspend or terminate Services for non-payment, violation of applicable agreements, unlawful activity, security concerns, or misuse of the Platform. Suspension or termination shall not relieve the Customer of any outstanding payment obligations.
Policy Updates
Dwellium may modify this Policy from time to time. Updated versions shall become effective upon publication on the Platform or website.
Continued use of the Services constitutes acceptance of the revised Policy.
Contact
For subscription, billing, cancellation, or payment-related inquiries, please contact:
Email: support@dwellium.in
Website: https://dwellium.in